The Chat bot developer Ada Support Inc has raised $130 million in a funding round led by Spark Capital.
According to Bloomberg:
Toronto-based Ada works with clients such as Facebook Inc. and Zoom Video Communications Inc. to help them interact more efficiently with users through automated chat boxes. Its bots rely on artificial intelligence to answer customers’ sales and service questions. The bots, for example, can help customers return packages or change flights.
Ada’s momentum has been partly boosted by the coronavirus pandemic because “a lot of customer interactions moved online,” said Yasmin Razavi, general partner at Spark Capital. Razavi said she expects that growth to continue.